Return & Exchange Policy
At TimeLix, we want you to be satisfied with your purchase.
Exchange Policy
- Products can be exchanged within 7 days of delivery.
- The watch must be unused, unworn, and in its original condition.
- Original packaging and accessories must be included.
- Exchange requests will not be accepted for products damaged due to misuse, scratches, water damage, or improper handling.
Return Policy
- Returns are accepted within 7 days of delivery only if the product is received damaged, defective, or incorrect.
- Customers must provide clear photos/videos of the product and packaging when reporting an issue.
- Once the returned product is inspected and approved, the applicable refund or replacement will be processed.
Non-Returnable Items
Items that have been worn, used, modified, scratched, or damaged after delivery are not eligible for return or exchange.
Delivery Charges
Shipping charges are generally non-refundable. If the issue is due to our side, TimeLix will cover the applicable return/exchange delivery cost.
How to Request a Return or Exchange
Contact us within 7 days of receiving your order and provide:
- Order number
- Customer name
- Reason for return/exchange
- Clear photos/videos of the product
Note: All returns and exchanges are subject to inspection and approval by TimeLix.